Search Results for: blog commenting guidelines

Blog Commenting Guidelines

Commenting is what makes a blog article a living and breathing document.

When you make insightful, witty, or thought-provoking comments, you encourage a dialogue that adds value for the entire community of the blog – for today and into the future when new readers happen along.

Our Blog Commenting Guidelines

1. Be Yourself

2. Be Respectful of Others

3. Add Value

Unlike some of the mega blogs, the comments here predominantly fit those guidelines. Thank you all for that.

In putting these guidelines together, I read many blog commenting policies.  Policies are rules and that is why we have guidelines that assume your intentions are good.

Having good intentions does not necessarily mean you cannot take a contrarian view. By all means, share your perspective.  If you do that respectfully, that’s one way of adding value.

Thanks to the technology in place here on this WordPress blog on the Genesis theme framework, most spammy comments are automatically rejected.  So, for example, inserting more than one outbound link in your comment will explain why it did not appear in the list of comments.

Your Comments Reflect on You

Comments are just like anything else you place on the web, they are there for a long time and they point back to you. They become part of your social graph, which means they in part define you.

This social web is a mirror of society in general.  When you add value you make more friends and become welcome wherever you go. That’s a primal need for nearly every human being, so take a moment to choose your words well.

If you really want to get your point across, consider how you can positively make it without challenging the viewpoint of the author or another member of the community.

The Best Commenting Strategies

Everyone has had the experience of enjoying the value of a blog post and been inspired to leave a valuable comment, only to then be at a loss for what to say.

In that case, just be yourself. 

We have also all experienced a situation where a follow-up comment to one of our comments challenges our perspective, or worse yet, our expertise.

Resist the temptation to strike back. Be respectful of others.

If you want to leave a comment but are at a loss for words, simply ask yourself how you can add value to the conversation.  When you do that, the words will come.

Nearly a year ago to this day I wrote an article that provides 10 Blog Commenting Strategies.

I could probably now add 20 or 30 more ideas to that list.  One that comes to mind is motivation.

Most commentary on the social networks is quietly designed for seeking agreement, acknowledgement, or understanding.

That’s why one of the best commenting strategies is to respect the author and the community by sharing your understanding of what has been said by those that have preceded you.

Then you earn the right to add a little bit more – and you will be respected and understood in kind.

How about you?

What guidelines do you suggest encouraging more productive conversations?

Share your comment below.

About the Author:  Jeff Korhan, MBA, helps mainstream small businesses create exceptional customer experiences that accelerate business growth. Get more from Jeff on LinkedInTwitter and Google+.

Jeff is also the author of Built-In Social: Essential Social Marketing Practices for Every Small Business – (Wiley 2013)

5 Ways to Make Your Blog Posts Outstanding

Are your blog posts just “okay”?  Want to make them great?

Here’s how – (from my post that was earlier published in Social Media Examiner, where I am a guest blogger.)IStock_000004426732XSmall

A great blog post respects the needs of three distinct entities. It educates and informs your audience (your subscribers and visitors), optimizes for the search engines and sufficiently energizes you so that you do a good job creating it.

Every blog post should address the following five components to ensure it hits the mark –  for your audience, the search engines and you.

#1: Has an Engaging Title

The title is arguably the most important element of any post. Engaging titles that spark curiosity are more likely to be clicked. When this is combined with strategic keywords that affirm the topic of the post, you have a winner.

Tim Ferris recently wrote a post on the art and science of headlines to increase the click-through rate. The idea is simply to generate curiosity, such as Why Are You Single? Perhaps It’s the Choice EffectYou’re wondering what the Choice Effect is all about, aren’t you?

Many of us don’t have Tim’s fan base, so we need to develop a catchy title that also includes keywords that will get indexed by Google. Brian Clark with Copyblogger does an excellent job of this. One of his generally accepted SEO copywriting tips is to place these keywords near the front of the title.

You should occasionally test your titles to determine what resonates most with your audience.  I’ve personally found that titles that respond to a specific need, such as How Often Should I Blog?, will result in higher traffic with my targeted readers than those that are deep and thought-provoking.

#2: Offers Easy to Consume Content

When you organize your content so that it is easily consumer, you tap into a secret of blogging. The more readily your content is assimilated in the minds of your readers, the more favorably it’s received—and remembered.

Here are some ways to accomplish this.

  • Blog for Your AudienceAs you develop your blogging style, always consider the needs of your audience. My audience is the same as that of Social Media Examiner—business professionals and marketers. They expect me to get to the point quickly and avoid technical jargon.
  • Learn to Write in AP StyleIf you scan any news source, you’ll notice the paragraphs are short—only a few sentences. This is one of the hallmarks of Associated Press (AP) style of writing, which many journalists consider to be the standard. These guidelines will give your posts a professional appearance and make them easier to consume.
  • Use SubheadingsThis helps both you and the reader. I tend to write my first draft quickly for flow and readability. Then I go back and organize with subheadings, while also reorganizing and eliminating entire paragraphs so that my readers don’t have to.
  • Create Lists: Lists are the ultimate organizing tool, which is why they’re frequently retweeted—thereby attracting valuable links back to your blog.
  • Use Italics and Bold Text for EmphasisIf someone reads your blog post word for word, it’s usually after skimming it first. Help readers do both by emphasizing key points with italics, bold text and, with care, all caps.

#3: Mixes Content Types

Delivering great content requires a mix of qualities that keeps your readers coming back for more. The key isn’t always the quality of the message, but how it’s delivered. Improve how you do this by employing these 5 practices.

  • Offer Your OpinionsIf you’re an expert in your field, then your opinion is relevant. Who do you respect more, the waiter who says everything on the menu is excellent, or the one who looks you in the eye and recommends her favorites (or suggests avoiding some dishes)
  • Use MultimediaMake it a point to use images, screenshots and video to communicate your message with more punch.

  • Link to Your ResearchData has greater credibility when it comes from a reputable source, such as the Pew Research Center. A link to that source raises your credibility by showing you’ve done your homework.  Data from respected sources such as the Pew Research center will validate your perspective.  2010Sep17_Pew Internet
  • Provide Practical ExamplesExamples of situations where you’ve had direct experience are powerful, although it’s important to provide details such as names and places to validate that credibility. Just be sure you get the proper permissions first.
  • Take Out the TrashMake the effort to edit out anything that doesn’t support your title or enhance your post. Include details to create a mental picture, but leave out anything else that detracts from your story.

#4: Is Search Engine Optimized

Learning search engine optimization (SEO) is a necessary aspect of blogging if you expect to build a sustainable reader base. While SEO can get complicated, you can be very effective by simply tuning into your audience and writing for them. Trust your gut and write for people and SEO will take care of itself.

These are the key elements of SEO that deserve your attention.

  • Excerpts: The excerpt of your post is the brief description included with the return of search results. A well-chosen description encourages click-throughs. If you don’t build an excerpt, the first couple of sentences of your post will be used as a de
    fault. Get in the habit of summarizing your post in the first couple of sentences.
  • KeywordsLearn the common words and phrases being used by your audience. For example, do they use the term entrepreneur or small business? It’s a distinction that has to be made so that you can be found when they’re searching for your expertise.
  • LinksThe SEO pros universally agree that inbound links to your blog are vital for achieving a high ranking. How do you get these links? The most reliable way is to write amazing content that people want to link to.

One tip is to link the keywords (known as anchor text) in your post that are aligned with the words you expect to be used by someone searching for your expertise. The classic mistake is linking to click here instead of more relevant keywords such as small business marketing, or whatever relates to your expertise.

Additionally, you naturally want to link back to your previous posts to encourage your readers to hang around longer. This increases the likelihood they’ll respond to a call to action, such as subscribing to your blog or newsletter.

  • TagsTags are handled differently in every blogging platform. Just be sure to use tags that are relevant to the post you’re creating, as well as the audience you’re blogging for. Darren Rowse of Problogger suggests no more than a dozen tags for each post to avoid undermining their effectiveness through dilution.
  • CategoriesCategories obviously help your blog visitors go deeper into the subject matter of the topic that interests them most. Google also indexes your categories for the same reason, so choose your categories carefully.  While some prefer to have dozens of categories, I am in the process of trimming mine down to just a handful.

#5: Encourages Interaction and Action

While blogging is indeed a platform for broadcasting, the ultimate objective is to encourage engagement and interaction, namely in the form of comments. Just as an engaged audience gives a speaker feedback on his live presentation, the comments to your blog will do the same.

You can and should learn from every single visitor to your blog by responding and seeking to better understand his/her point of view. The reason for this is that every commenter represents the perspective of many others. The more you learn, the easier it is to focus your efforts on what’s most relevant to your audience.

Why else do you want comments? Because comments are social proof that your blog is a happening place. And this encourages more traffic and subscribers to your blog.

To encourage more comments, you may not only have to remind your audience to do so, but show them as well. Write a post on commenting and use your blog as an example.  Show your readers exactly how to comment, and even go a step further to describe hot to share your post by retweeting or using the Facebook Like button.

2010Aug9_jing2Click image to enlarge

As you begin to engage your audience, you’ll want to move them closer to helping you accomplish your blogging objectives.  For example, you may ultimately want to sell your ebooks. A preliminary step toward that is to encourage more subscribers to your list. Then when the time is right you can reach out to your list to provide higher value content that monetizes your blogging efforts.

There is no such thing as a perfect blog post. However, if you follow these recommendations, you’ll be sure to enhance your blog for you and your audience, as well as the search engines that work serve everyone’s needs.

What do you think?  Does this take clarify how blogging can help your business?

Leave a comment below or share this with your community with any of the share buttons below – or with those on the little red bar at the bottom of this page.  

Until tomorrow,  Jeff

10 Blog Commenting Strategies

Here are 10 simple blog commenting strategies that will help you to reach out and release your commenting genius.

These strategies offer valuable benefits for moving out of the shadows by sharing a few words on your favorite blogs that will help you to better engage with your communities.

Sharing - JeffKorhan.com

1. Introduce Yourself – Bloggers are friendly people and they want to meet you.  Say hello.  Let us know where you are from.  Commenting doesn’t get any easier than this!

2. Provide Constructive Feedback –  Giving a blogger a heads up on a new resource helps them to stay on top of their game.  And they may just come back and share a resource that you can use.

3. Give Encouragement – Blogging is work!  Nothing makes us feel better than appreciative comments.

4. Provide a New Perspective – We all tend to see things our way.  Your viewpoint may inspire a follow-up post on the same topic – and the classier bloggers will give a friendly shout-out that links back to you (and helps your SEO).

5. Make a Call to Action – That’s right, if you are using social media to accomplish something, someone has to make the first move.  Suggest a meet-up to get better acquainted and talk business.

6. Share – This is a primary strategy for many social networkers, and one that helps to build relationships.  I love to do this because it makes me feel good to share, and I know I’m not alone.  This is big reason we all come to hang out at this big party.  We have a good time helping each other out.

7. Join the Community – We all have our favorite social media communities.  When you get out of your comfort zone and join a new one (and give it a fair chance), you will often discover new ideas that have you grinning and thanking yourself for taking a bold move.

8. Extend an Invitation to Join Your Tribe – The flip side of joining a community is making an invitation to join yours.  I’ve had several people reach out to me after reading my blog and I’m so glad they did.  Remember that this is one planet and all of these social communities eventually merge into one.  Expand your horizons.

9. Offer to Help – This is a great way to accomplish many objectives.   How about offering to write a guest blog.  Maybe you could offer to be interviewed on a subject that relates to the blog.  Bloggers are always looking for ways to liven up their methods of presentation.

10. Double-Back with a Success Story – Nothing is more gratifying to a blogger than hearing about a success story.  It tells them that you took the time to not just read their blog, but you put those ideas in action to prove their value.  If someone did that to me, I would be sure to blog that out to my readers.

Here’s the value-added:

Comments are social media objects.  Every now and then a comment gets indexed to capture your words and share them with the social web. And the results can be truly magical.

The problem is you don’t know when or where this will happen.  And that’s o.k. because those web objects are like seeds of potentiality.  They may blow around for a while until one day finding fertile ground when they connect you with a new relationship that just may change the course of your business.

There are hundreds of you out there that read this blog every day.

How about sharing your commenting strategies in a comment below?

About the Author:  Jeff Korhan, MBA, helps mainstream small businesses create exceptional customer experiences that accelerate business growth. Get more from Jeff on LinkedInTwitter and Google+.

Jeff is also the author of Built-In Social: Essential Social Marketing Practices for Every Small Business – (Wiley 2013)

Photo Credit:  Jeff Bauche

Fun with Facebook Comment Emoticons

If you believe as I do that Facebook is for showing off – then this is for you.

Facebook has now activated emoticons for comments – those little versions of the smiley face and more.

They will not work for status updates – only comments.

Friendly emoticons are a great way for businesses to humanize their comments to encourage more Facebook engagement.

So, now instead of just inserting a smiley face 🙂 you can be more expressive and add cool sunglasses to your smiley face by using 8| instead.

If this sticks we’ll all soon learn to use every single symbol on our keyboards.

Here’s where you can go to get the current list of symbols for Facebook emotions.

One that is sure to be a favorite is simply the letter within parentheses (y) to activate the Facebook Like thumbs up.

My daughter is a big fan of penguins, so she will like this symbol <(“) for sure.

Have fun experimenting – Happy Friday.

How about you?  Will you use Facebook emoticons to increase engagement with your fans?

 Leave a comment below to share your thoughts.

Until next time, Jeff

 

Is Your Social Network an Online Community or Club?

Successful social networking depends upon a number of factors, with your personality, values, and beliefs being some of the more highly relevant ones.

Social media is social, and that means your personal values and beliefs will eventually be expressed, whether that is intentional or not.

Knowing that most people are looking for agreement in social situations, there is an important question that many of us have considered. Should we express our personal beliefs when you know they may be controversial?

The answer is it depends. Notwithstanding personal consequences, the effects on your business could be either favorable or unfavorable.

In most situations, leading with purpose is better than trying to be all things to all people. So, the challenge is determining if taking a wider or narrower view is better for your business.

Clubs are Smaller and Exclusive

Several of my friends take very strong and controversial positions online that effectively exclude the views of others. There is nothing right or wrong with this, but it does have consequences.

If your business is selling high dollar items for a limited demographic, then a strategy of exclusivity may be the right one. Exclusion tends to narrowly define a group, thereby giving it an identity that is congruent with all of its members.

As a result, it is easier to know precisely what this group values, and your business can command a higher price by creating products and services that are uniquely desired by them.

If this is how you operate, your market is best defined as a club, one whose value is derived by exclusion of others who do not share their predominant values or beliefs. Think of a golf club. Some consider golf to be a complete waste of time, while advocates believe it is the ultimate social activity.

Communities are Larger and Inclusive

Communities by definition exist to equally serve the needs of everyone within them. Social media in general tends to encourage this inclusiveness. Is this right for your business?

A larger community may be more beneficial to your company if it can easily grow and scale to accommodate additional business. For small businesses, this requires strategically planning for growth and having systems in place should it arrive ahead of schedule.

When my new book comes out in March 2013 I want to reach every possible mainstream small to medium sized business. That’s a lot of businesses, but the proven marketing and distribution capabilities of my publisher Wiley are in place to handled the unexpected – something that I am indeed planning on.

A book is a item with a low price point that nevertheless is designed to serve the needs of a specific audience. In this situation, that audience is inclusive of a range of industries, all of which share many of the same challenges and opportunities.

The Best Online Communities are Hybrids

Trying to be all things to all people is a surefire way to fail because then you have nothing distinctive to offer.

Thus, you need to define your community to achieve the optimal degree of exclusivity and inclusiveness. It’s a balancing act. Start by excluding people with your community guidelines.

The more I work with social media the more clear I am about what I will and not do. You will need to determine what that is for you and your team in order to accomplish your objectives.

One suggestion is you can and should take a slightly different approach for your respective media channels. For example, your newsletter may be a club, while your blog that feeds subscribers to your exclusive newsletter may nevertheless be a community.

People tend to come and go as they please within communities, so the growth is fluid and organic. Whereas, clubs grow progressively because membership tends to be stable. People tend not to leave clubs.

The best approach is often one that combines the benefits of both to achieve a digital media channel for your business that concurrently builds growth while sustaining earned loyalty.

What’s your approach? Club, community, or hybrid?

Leave a comment below and share this with your community.

Until next time, Jeff

Photo Credit

3 Essential Social Media Community Leadership Practices

In an effort to to catch-up on their social media community building, businesses are overlooking the three common leadership practices that practically guarantee their success.

Fortunately, the remedies are simple and straightforward.

Following are three community building practices that apply to all of the social media networks – including your Facebook business page, company blog, or any of the location pages, such as Google Places.

#1 – Qualified Community Managers

Social media amplifies your characteristics, capabilities, and expertise. Thus, to build a vibrant community you need to demonstrate your capabilities in no uncertain terms, and that starts with being honest.

Unless you are a celebrity, community, or industry leader, it is far better to set your sights on building a smaller community that you can capably manage.

Using social media to make wild claims is sure to lead to disappointment – for you and the community members you are seeking to align with your business or expertise.

Know your strengths and weaknesses. What is working for you in your everyday business activities is what you should use as your calling card.

This will not be exciting to those that are not your ideal audience. I understand that, and so do those who derive value from my passion for digital media that is grounded in my nearly three decades of mainstream small business marketing experience.

It’s really quite simple – know your audience and give them what they want – and need.

#2 – Consistent Fulfillment of Expectations

This past week I immersed myself in a week of writing a book that is designed to tackle the challenges small businesses face with their social media networking and marketing efforts. As a result, I created a space of nearly a week of “dead air” here on JeffKorhan.com, something that has not happened in nearly three years.

When you feel the pain of letting your community down, you know you are dedicated to delivering valuable content that serves the needs of those who have honored you with their attention.

You and I both know this is not the norm. There are many blogs and Facebook pages that have been devoid of activity for days, weeks, months, and more.

While I could fill these pages up with conversation, I know what you came here for are original perspectives, practical tutorials, and occasional interviews with notable experts. That’s my focus here.

However, on my Facebook business page you will also find links to useful content from other experts. For example, Mari Smith’s treatment of Facebook Timeline for business was so thorough that I had nothing else to add.

As a result, the right thing to do was to simply direct my Facebook community members to that content.

#3 – Adherence to Community Guidelines

One of the most valuable community building practices is creating expectations – and then adhering to them. This includes everything from the type of information that is shared, to commenting guidelines.

Nothing is more frustrating than joining a community that doesn’t meet your business needs. It is the reason that I have opted out of countless LinkedIn groups that are filled with too much chatter and self-promotion.

As the manager of your communities, you have the responsibility to manage the discussion.

You have to be diligent about deleting spammy comments and guiding discussions that occasionally wander off topic. This again honors the time and attention of those community members that are ideally aligned with your expertise or business.

Thank you for taking your time to consume this article in its entirety.

I will continue to endeavor to earn your trust – and that of your friends and colleagues that you recommend to this community.

In that spirit, please leave a comment below to share how we can collectively make this community more productive for everyone that happens to find their way here.

Leave a comment below and share this with your community using any of the share buttons below – or on the little red bar at the bottom of this page.

Until next time, Jeff

Let Your Customers Own Your Brand

There is nothing more important to branding than the customer and what they have to say.

Traditionally, companies have filtered the conversations surrounding their brands. This is a tactic that gives the customer a reason not to trust your company.

The reality is that customers today will be heard. They have many opportunities for accomplishing this with the numerous social networks and other digital platforms.

Knowing this, why not encourage that conversation and optimize it?

Create Shareable Content – Then Listen

The inspiration for this article came from a keynote presentation by Ford Motor Co Chief Marketing Officer Jim Farley at BlogWord 2011 in Los Angeles. Mr. Farley quoted research that indicates 80% of all consumers do not trust large companies.

This is precisely why Ford has made a concerted effort over the last 5 years to embrace both social and social media – shifting marketing dollars from traditional media channels to social channels. A notable success was a $15,000 investment in a video that has already earned nearly 40 million views.

Compare that payoff to a roughly $3 million dollar investment in a super bowl ad that may result in 10 million impressions (views).

When you give your customers content that is interesting and entertaining, educational, or useful in some way – they will share it

What happens after that is more than likely something that serves to create conversations that will provide clues to what your customers appreciate about your brand – and how you can give them more of it.

This is something that is not possible with traditional marketing.

The paradox is by letting go of your brand you get more of what you want – and so does your customer.

Give Your Customers a Platform for Expression

Your customers have a voice and they are using it to be heard. Knowing this, why not consider giving them a platform for expressing themselves.

While Ford obviously has resources to more readily accomplish this, your small business can do the same with a blog or Facebook page.

All you have to do is set a few guidelines, encourage the conversation, and be an active participant. This requires an investment of time but is nonetheless doable.

If you happen to be the leader of your business, you can enlist others from within or outside of your company to publish content – just as long as you are the one personally handling the engagement.

People want to be heard.

If you provide a forum that welcomes both positive and negative commentary, you will win more customers, provided that you are responsive.

Design Your Business Around Social

Letting your customers own your brand is accepting reality – because they do.

One of the most popular articles I have shared here at JeffKorhan.com is How to Make Your Video Go Viral. The truth is I regret writing it because it probably doesn’t give most folks what they are looking for – a formula or recipe.

So here’s the secret formula for going viral on the web:  Have your customers do it for you.

Your customers own your brand because they have far more credibility than you. If you are providing quality products and services and an experience to match, then you have at least a few loyal customers who will gladly create engaging testimonials for your company.

Here’s the key. The more freedom your customers have to put more of them and less of you into their commentary, the more likely that content will earn more business.

Human beings are inherently creative – but uniquely so. What you may consider being weird and quirky is the stuff that may actually go viral.

Besides, you are a busy entrepreneur or small business owner or manager.  So, let go of the reins. Let that horse run.

Ford Motor is doing well these days because they have designed their business around social.  As Ford CMO Jim Farley notes: “Cars are social objects.”

Think about that. When you get a new car that you are really excited about you want to share your joy with your friends. You want to take them for a ride.

That’s marketing that is driven by the customer – the one who really owns the brand.

What are the social objects of your business, those that when enthusiastically shared will bring you more business?

Yep, it’s your products and services.

Design your business around social and your customers will do your marketing for you – that’s what it means to let your customers own your brand.

About the Author:  Jeff Korhan, MBA, is the author of Built-In Social: Essential Social Marketing Practices for Every Small Business and host of This Old New Business podcast.

He helps mainstream businesses adapt their traditional growth practices to a digital world. Connect with Jeff on LinkedInTwitterFacebook, and Google+