What would you think if you visited your favorite store and they were closed? Over time customers develop expectations, and one of them is that your business is open, ready, and willing to serve. If you operate a small business you understand this. You open and close on time, and follow a number of other […]
Google for Authors Simplified
September 21, 2012 by Jeff Korhan
One of the best search features to come along in a while for authors of original content is Google Authorship – one that is not particulary well known outside of tech circles. About Google Authorship This week I received an email from Google about Google Authorship that suggests they are hoping to take it mainstream. […]
When Users are Not Customers
September 16, 2012 by Jeff Korhan
The Ideal User Experience Google’s mission is to deliver the most relevant results for ANYONE performing a search within their platform. Google knows their customer. It’s any person doing a search query, regardless of whether that search is for business or personal reasons. When Google focuses on providing the best user experience, they are equally […]
The Best Blog Post Length Test
September 6, 2012 by Jeff Korhan
One of the most common concerns for new and experienced bloggers alike is the length of the post. Finding the Right Length Some folks will not read a blog post that is more than 500 words. That’s understandable, because many of them are puffed up pieces that dance around a topic and never clearly make […]
Is Your Social Network an Online Community or Club?
September 3, 2012 by Jeff Korhan
Successful social networking depends upon a number of factors, with your personality, values, and beliefs being some of the more highly relevant ones. Social media is social, and that means your personal values and beliefs will eventually be expressed, whether that is intentional or not. Knowing that most people are looking for agreement in social […]
Why Isn’t Your Business Blogging?
August 31, 2012 by Jeff Korhan
As a consumer yourself, wouldn’t you like to have easy access to fresh updates concerning the products and services you regularly use? Your customers are no different. Customers have been conditioned to expect answers whenever they need them. When they don’t get what they want your reputation erodes. Knowing this, why are so few small […]
The Art of Questions for Engaging a Facebook Community
August 26, 2012 by Jeff Korhan
Social engagement is the result of a number of activities, including listening, offering suggestions and other assistance, and asking good questions. When these actions are executed well, the natural result is engagement in the form likes, shares, and comments that serve to build your Facebook community. Sharing interesting, useful, or entertaining content is essential for […]
It Hasn’t Been Done
August 19, 2012 by Jeff Korhan
Too often we do not take action because we are convinced that our ideas are not unique or worthy of the attention of our community. This is especially true when it comes to using the social networks to publish content that serves a useful purpose. It’s nearly impossible to study the business landscape and find […]
Klout Deserves Your Attention
August 16, 2012 by Jeff Korhan
Until this week, online influence rating service Klout failed to earn the respect of media influentials, which obviously is more than a little embarrassing. That has now changed. The Klout Controversy Klout measures online influence via such actions as comments, likes, and shares, depending upon the respective social media channel. You can learn more about […]
The Collective Voice of Customers
August 13, 2012 by Jeff Korhan
What is the most valuable, and yet underutilized resource in your business? For most small businesses, it is your customers. The Web Serves Consumers First One of principles of the web is that it is works to serve consumers first and businesses second. So, as they move online in greater numbers, their collective voice will […]
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